FAQ

How do I request an account?

Accounts are provisioned through the onboarding process and access approval forms. Contact your organization’s coordinating center for more information.

Where am I in the onboarding process?

Request your onboarding status from the Contact Us form.

How do I request a software ingress?

If you require a tool that is not currently in the software catalog, fill out the Contact Us form. All software must be evaluated for security risks and conflicts with other resources. Tools, or specific versions of a tool, may be rejected during the review. The request should include the following information: software name, software version(s), release date, requestor email contact information, project homepage URL, installation target OS, installation target KDI resources(s), i.e. VM and/or cluster names, prerequisites/dependencies, and purpose.

How do I request data egress?

Fill out the Contact Us form. The request should include the following information: data location and filenames, file format, description, a summary of the process to produce, representative output (if available), and target destination for extracted data. The requestor will receive an acknowledgment by a KDI support team member within two business days of the initial request.